Where’s my order?
After placing an order, you can view the order status from your Recent Order section in My Account page.
- Click on My Account (you need to be logged in to view your recent order) to view your recent order status
The “Status” column will indicate status of your order
How do I report an unauthorised purchase or billing error?
We take your privacy very seriously.
In the event you have a charge on your credit card statement from LAMASSU that you do not recognise, please call us immediately.
Please do not email your debit/credit card account information to us – or anyone!
Can i edit the product that has already been added to cart?
Yes, you can edit any product that is in your cart.
- Click on View Cart
- click on thumbnail of any of the product in your cart to edit
What countries do you ship to?
We are 100% Australian company and we ship only to Australian states at the moment
Which shipping carriers do you use?
We use Australia Post to deliver items in your order that we print in our Australian facility in Victoria.
How much does shipping cost?
It depends what you’ve ordered, which shipping speed you have selected and your delivery address.
The exact prices will be shown when you make your order
Can I upgrade my shipping speed?
The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. You can give us a call and we’ll do everything possible to get your order to you as quickly as possible.
Can I change my shipping address?
The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. But, mistakes happen. Please give us a call and we’ll make sure your order arrives at the right place.